CollectOurPhotos

Support

Start with the Help section inside the app. It covers setting up your album link, printing signs, offline use and backups. Your purchase also included a PDF quick start guide that walks through everything below step by step, so keep it handy.

Guests can view the album but can't add photos

The most common issue, and it's fixed in your cloud account's sharing settings, not in the app:

Google Drive: open the folder, choose Share, set General access to Anyone with the link, and change the role from Viewer to Editor. Guests need to be signed in to a Google account to upload.

Google Photos: open the album, choose Share, turn on Link sharing and switch on Collaborate so others can add photos. Guests need a Google account.

Dropbox: use a File request rather than a shared folder. Anyone with the link can upload with no account, and guests can't see or disturb each other's photos.

iCloud: a public iCloud link is view-only by design. To collect photos, invite people to a Shared Album instead, or use Google Drive or a Dropbox file request for the QR.

Good news: after changing permissions you do not need to reprint anything. Printed QR codes pick up permission changes automatically, because permissions live in your cloud account. The code only carries the address.

When you DO need to reprint the sign

The printed QR stores your album's web address in ink, so anything that creates a new address leaves old signs pointing at the old place. Reprint after: deleting and re-creating the folder or album, turning link sharing off and generating a fresh link, deleting a Dropbox file request and making a new one, or moving the album to a different account. Simply renaming a folder usually keeps the same link, but after any change, re-scan a printed sign yourself to be certain, and paste the current link into the app so a reprint is one tap away.

The golden test before the big event: don't only scan the code yourself; you own the album, so it will always work for you. Hand a printed sign to someone who does not own the folder and have them scan it on their own phone and actually upload a test photo, not just view. If their photo lands in your album, you're ready.

Something else not working?

First use Export project (top of the app) to back up, then refresh the page. Still stuck? Message us through Etsy: open Purchases and Reviews, find your order and choose Message seller, or visit the MikisSunshine shop and send a message. We answer personally; please mention your device and browser.

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